How smarter, faster frontline employees elevate business value
Venue: The Sanderson, Billiard Room
Personalised, informed and consistent customer service is the holy grail of retail – and a lot of that opportunity sits with your frontline employees. Often the first contact between your brand and your customer, they are where customer value should be paramount… And they are overlooked.
A large percentage of the retail industry has not invested sufficiently in this area. Meaning the potential to lead and grow customer value and retention is significant. By ensuring your frontline employees have all the tools and information they require at their fingertips, you not only ensure they spend most of their time with your customers, but also that they are better informed, more productive, more engaged, and help increase customer value. And the big win? The cultural challenge around adoption is significantly reduced. Gen Y and Z, who make up a large proportion of the retail frontline workforce, have a strong appetite for tech.
Join Meet the Boss, Avanade and a select group of your industry peers on this unique evening. We’ll be finding out how you can empower your frontline employees, improve staff retention ratios, and enhance the customer experience – and hearing from someone who has.
6:00 – 6:30 pm – Welcome Reception & Cocktails
6:30 – 6:45 pm – Introduction from Master of Ceremonies
6:45 – 7:15 pm – Keynote Speaker
7:15 – 9:15 pm – Three-course dinner complemented with table discussion points
9:15 – 10:00 pm – Wrap up and closing remarks from Avanade
- Do you think your people feel valued across the different areas of your business?
- Do your people face any challenges in accessing core information (shift schedules, product information, corporate announcements etc)? Does it affect customer experience?
- How do you create a feeling of ‘community’ across your workforce? Is it important?
- Is people engagement a recognised issue in your business? Should it be?
Steve Kirkpatrick is an industry veteran with over a dozen years of experience centered around cloud technologies. An expert in customer and employee experience management, Steve’s passion is focused on his customers and helping them digitally transforming their businesses from the inside out. Steve takes pride in driving measurable improvements in employee engagement, productivity, and collaboration for his customers. Steve is a frequent industry speaker on enterprise collaboration and leads Akumina’s GTM in the US and EMEA.
Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help fuel transformation and growth for our clients and their customers. Avanade has 30,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.