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Reimagine Insurance: attract and retain customers and employees through digital innovation

6th February 2020, Chicago

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Venue: The Signature Room


Insurance is changing. Technological advances mean you can buy policies and submit claims with a few taps, clicks or even a chat with a bot. And the data that you acquire can offer a quick, more efficient service while providing a 360 view of your customer for growing your business.

This is opening doors for early adopters wanting to get ahead of the competition. That’s if they’re able to deliver a seamless experience across devices and channels for all customers and employees.

Research shows 76% of people have already researched the website, or done a web search on their query, before they contact the insurer. Now there’s pressure on the provider to find out the customer’s needs before they even lift a finger.

The insurance world presents its own unique challenges, with siloed data systems preventing access to crucial insights. Even striking up a conversation is problematic due to the tangled web of agents, brokers, claims adjusters and underwriters which stands between you, your employees and the customer.

So how can you make a human connection? How can you connect channels across your business to offer a seamless service? And how can you navigate outdated systems which don’t talk to each other?

We’re dedicating an evening to reimagining insurance.

Join Microsoft and a select group of insurance industry leaders for an intimate, interactive, peer-to-peer conversation focused how you can transform your customer and employee experience strategy, navigate and link up siloed technology and use insights to assess risk and recommend the best products.


6:00 – 6:45 pm – Welcome Drinks Reception
6:45 – 6:55 pm – Introduction from Master of Ceremonies
6:55 – 7:25 pm – Keynote speaker
7:25 – 9:00 pm – Three-course dinner complemented with table discussion points
9:00 – 9:30 pm – Wrap up and closing remarks from Microsoft

Discussion Points

  • How to integrate data from multiple sources to predict customer needs, assess risk and find solutions.
  • Getting social: can you delight customers by communicating on platforms native to them?
  • What can you do differently to get a 360 view of your customer?

About Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

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