Venue: Twenty Five Lusk
Modern customers are more demanding than ever. Generations of consumers have been raised on digital and mobile technologies that have conditioned them to expect customization, choice, and speed at the press of a button. Taxis have been replaced by on-demand ride sharing, catalogue shopping by hourly delivery. You can no longer afford to simply meet customer expectations, but rather exceed them at every opportunity.
Forrester Principal Analyst Brendan Miller will help you rewrite the rules of customer engagement to reinvent the way in which you serve your customers. He will share tips and best practices for adapting your corporate culture to maximize these engagement opportunities, as well as recommendations for specific technologies and practices that can help you quickly close the gap or overtake your competition.
The session will cover:
- The consumer trends and technologies driving this dramatic shift, and how executives will need to reshape their technology agenda to meet these new demands;
- Forrester’s Four Rules for Reinventing Your Digital Business: Experiences, Operations, Ecosystems, and Innovation;
- Best in class examples of lenders using customer experience makeovers – including last mile payments – to better win, service and retain customers.
- Total Economic Impact study findings for 5 businesses using Instant Money services
6:00 – 6:30 pm – Welcome Reception & Cocktails
6:30 – 6:45 pm – Introduction from Master of Ceremonies
6:45 – 7:15 pm – Keynote Speaker
7:15 – 9:15 pm – Three-course dinner complemented with table discussion points
9:15 – 10:00 pm – Wrap up and closing remarks from Ingo Money
- What is your company doing to stay competitive with instant payment?
- Do you need push payments? What’s your case for push payments internally?
- What’s your strategy for millennials and others who are digital payment natives?
Brendan Miller, Senior Analyst, Forrester
Brendan’s research focuses on retail digital transformation, consumer insights, payments, and eCommerce trends in the age of the customer.
Brendan has specific expertise in helping business leaders understand the opportunity derived from payments as well as the vendors that facilitate the delivery of leading digital experiences. His interests include emerging digital payments, rebuilding checkout experiences for our mobile world, retailer security and risk challenges, and insights into the state of the digital shopper.
Prior to Forrester, Brendan spent 20 years as a B2C and B2B marketer, spanning technology, services, retail, CPG, and durable goods. Brendan holds a BBA in marketing/management from Northwood University in Midland, Michigan, as well as an MBA from the University of Denver, Daniels College of Business.
About Ingo Money
Ingo Money is the instant money company. Founded in 2001 with a mission to digitize the paper check, our push payments technology enables businesses and banks to disburse instant, safe-to-spend electronic funds from any source to consumers anywhere through debit, prepaid, credit, private label credit and mobile wallet accounts. This transformation of traditional payments helps businesses reduce cost and delays while dramatically improving the consumer experience.
The Ingo Instant Payments gateway enables companies and banks to deliver instant, safe-to-spend funds directly into customer accounts. This “push payments in a box” solution offers industry leading benefits, including network ubiquity to reach more than four billion consumer accounts as well as all required compliance and security checks, through one simple API integration. Ingo Money has funded over $14 billion in transactions since launch, and completed the first push payment transaction in the U.S.
You can find out more about Ingo Money by watching this video
Read a summary of Forrester’s study
The Total Economic Impact of Ingo Money’s Service – Read Here