Owning the Customer Journey in the Digital Age
Venue: The Capital Grille, New York
6:00 – 6:30 pm – Welcome Reception & Cocktails
6:30 – 7:05 pm – Introduction from Master of Ceremonies & Guest Speaker
7:05 – 8:15 pm – Three-course dinner complemented with table discussion points
8:15 – 9:30 pm – Wrap up, closing remarks from TCS & Networking
- Why digital transformation is increasingly important for retail bankers? (Customers are more empowered. Fierce Competition- Business models are evolving faster than ever to anticipate customer needs. New partnerships are being forged.)
- How can retail bankers capitalize on shifts brought on by the digital age and seize the day? (Owning the customer journey by providing a seamless experience across traditional boundaries.)
- What steps can you take to own the customer journey?
Suren Kumar, Global Managing Partner, Banking & Financial Services, Global Consulting Practice – TCS
Suren has been with TCS since 2012 and has focused on delivering transformative solutions to clients in this industry. Suren has about 30 years of experience in consulting, delivering some of the largest transformative programs to multiple clients. He frequently delivers lectures and thought leadership at multiple sessions throughout the US.
Tata Consultancy Services (TCS) is an IT services, business solutions and consulting organization that delivers real results, ensuring a level of certainty for global business. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model. For more information visit tcs.com