Event Theme

NextGen Managed Services – Transforming to be Future Ready

12th April 2016, San Francisco

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Venue: Alexander’s Steakhouse


IT Infrastructure Management Services is going through a paradigm shift. It is moving away from resource based operations and ad-hoc support to services driven by automation & analytics (IT Operations Analytics). The focus in today’s IT infrastructure operations is on service level management, continuous service improvement, innovation around leveraging hybrid cloud models and commercial models that combine assets and services to be offered “as-a-resource” unit based service.

Infrastructure teams within organisation are under unrelenting pressure to adopt new technologies, accelerate application delivery, improve service levels, consumerize IT for internal consumption, all while pushing to reduce cost and transform. The only way of achieving this is by adopting multiple next-gen infrastructure technologies that will increasing the level of automation, leveraging private & public cloud orchestration, adopting open technology platforms, migrating to SaaS/ PaaS based applications, adopting Software Defined Networking, among others.

We are working with customers across NA to enable this transformation for them by leveraging our global experience and NexGen Managed Services platforms for –

  • Hybrid IT management platform – mPAC (Managed Platform for Adaptive Computing)
  • Business visualisation & IT operations analytics – Meridian
  • Next Gen Managed Services – AQT vManage
  • Transforming end user experience with Digital Workspace- WaaS NxT

Leveraging these platforms, best-shore delivery models and operational processes, Tech Mahindra helps deliver –

  • Delivery Transformation – Cost optimization up to 40%
  • Process Transformation – Improved service levels up to 30%
  • Technology Transformation – Asset cost optimization up to 30%


6:30 – 7:00 pm – Registration and Cocktail Reception
7:00 – 7:10 pm – Welcome Introduction
7:10 – 7:40 pm – Guest Speakers: David Johnson, Forrester & Puneet Kumar, Tech Mahindra
7:40 – 9:00 pm – Roundtable discussion & three-course dinner
9:00 – 9:30pm – Q&A and wrap-up session

Discussion Topics:

  • Is it cloud-first nowadays in all green field/ digital initiatives (analytics & big data, IoT, mobility/ digital workspaces)?
  • How is IT managing the multi-cloud (or hybrid cloud) environment?
  • What are the key metrics to measure effectiveness of adoption of cloud – end user experience, % of business becoming digital, increased competitiveness in marketplace?

Keynote Speakers:

David K. Johnson

David K. Johnson


Blog: Infrastructure & Operations Blog

David serves Infrastructure & Operations Professionals and has one passion and one goal: helping companies create workforce computing experiences that engage people and enable them to do their best work. He is an expert in client virtualization technologies, including

VDI, terminal services, application virtualization, desktop and mobile OS platforms, and converged infrastructures for VDI and DaaS. Forrester calls this technology capabilities digital workspace delivery. He helps Forrester clients build mastery of three things: workforce computing technologies, the audit and legal compliance aspects of workforce computing strategy, and the human behavior science of motivation and engagement.



Puneet Kumar


Experienced leader with extensive global experience in the Telecom  and Infrastructure services sector. A perceptive and forward-thinking Information Technology leader with widely diversified experience in value based outsourcing sales, operations and consulting.

Puneet has over two decades of diverse industry experience and is the Senior Vice President North America, Infrastructure Management Services (IMS), a group primarily involved in development of both strategic and tactical technology solutions around DC Transformation, Cloud and Network services.

Widely experienced in helping Global Enterprise and Tier 1 Telecoms in restructuring operations, optimizing processes and manage technology transformations.

Responsible for the business development, solution, and contracting of large scale infrastructure outsourcing transactions across all lines of business, market segments for North America

Puneet is a B Tech from BITS and holds a MBA Degree from London Business School; He lives in Dallas, TX with his wife Ravin and daughter Samaira

About Tech Mahindra:

TechMahindra represents the connected world, offering Consulting, Digital Transformation, Integrated Engineering, Business Services and Solutions, enabling Enterprises, Associates and the Society to Rise™. We are a USD 3.7 billion company with 103,200+ professionals across 90 countries, helping 750+ global customers including several Fortune 500 companies. Our innovative services, platforms, products, solutions and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders. TechMahindra is winner of Forbes 2014 Asia Fab 50, Deloitte Tech Fast 50, the CIO 100 among other awards.

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San Francisco

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