Identity and the modern enterprise: using relational identity to enable digital business
Venue – Tjuvholmen Sjømagasin
Organisations are undergoing transformative pressures from many directions – stakeholders, competitors but also consumers. Users of services in both the private and public sector require information in an ‘on demand’ fashion, across a multitude of platforms and devices at a time when it suits them.
Today organisations are faced with an increasingly knowledgeable customer, who is ‘one-click’ away from using a competitor. An identity management platform is a key component for the modern enterprise to deliver constantly changing, personalised services to their user base whilst being privacy compliant, cost effective and competitive.
6:00 – 6:30 pm – Welcome Reception & Cocktails
6:30 – 7:05 pm – Introduction from Master of Ceremonies & Keynote Speaker
7:05 – 8:15 pm – Three-course dinner complemented with table discussion points
8:15 – 9:30 pm – Wrap up, closing remarks from ForgeRock & Networking
- Single view of the customer: How do you enable a persistent identity across the organisation, eliminating identity silos and providing a consistent, omni-channel experience for the user?
- Model relationships at scale: As billions of users, devices, and things get connected, how can you manage the relationships between them at scale?
- Privacy, security and trust: How can you ensure customer data privacy and address global data privacy requirements like GDPR?
Hans Petter Hoel, CEO at Retail Payment
Hans Petter Hoel has 25 years of experience within business development for companies such as IBM Norway and Capgemini. He was key in the development of BankAxept where, in 2014, he was acting CEO. In 2016 he was part of the team that established Retail Payment, and currently serves as the firm’s CEO.
A joint-venture between Norway’s two largest retail chains, Coop Norge SA and NorgesGruppen ASA, Retail Payment grew out of a need to create a modern payments-services platform that would provide customers and shoppers with an enhanced, personalised and trusted platform of services. The legacy payments/banking infrastructure – from the back-end financial and merchant-services providers through to the front-end point-of-sale solution – traditionally meant extensive costs and cumbersome technological deployments for participating retailers. Plus, it offered limited real benefit to the end customer. But by reimagining the digital payments platform, Retail Payment has been able to create the ‘holy trinity of customer identification‘, tying together:
- An omnichannel customer engagement model (embedded loyalty schemes, etc.)
- Verification through the payment services back-end
- A single view of the customer’s digital identity
In this fascinating case study, Hans Petter outlines how Retail Payment has used relational identity to enable a truly digital business.
The ForgeRock Identity Platform™ transforms the way millions of customers and citizens interact with businesses and governments online, providing better security, building relationships, and enabling new cloud, mobile, and IoT offerings from any device or connected thing. ForgeRock® serves hundreds of brands like Morningstar, Vodafone, GEICO, TomTom, and Pearson with customer identity, as well as governments like Norway, Canada, and Belgium, among many others. Headquartered in San Francisco, California, ForgeRock has offices in London, Bristol, Grenoble, Oslo, Düsseldorf, Paris, Sydney, Singapore, and Vancouver, Washington. For more information visit http://www.forgerock.com and follow us on Twitter @ForgeRock