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Fostering customer loyalty in an open API banking enabled economy

6th September 2017, London

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Venue: Ice Bar


2018 is set to be a game-changing year for retail banking, as the coming PSD2 regulation renders banks’ monopoly on customer account information and payment services a thing of the past.

The new directive opens the door for third-parties looking to build financial services on top of banks’ existing data and infrastructure through open APIs – meaning banks will no longer be solely competing against other banks, but anyone offering financial services. It will fundamentally change the payments value chain, business models and customer expectations, while the speed of digital services poses new challenges in terms of fraud and KYC.

Open banking is the future. Time to market is key. New approaches are needed. And while there is no one single solution, what is clear is that a more agile mindset will be essential.

So, how can banks prepare and build for the era of API banking? What impact are concepts such as ecosystem integration, customer experience networks and the platform economy having on strategy development? And what capabilities are necessary to achieve success in the future financial landscape?

Join Meet the Boss as we team up with Sopra Banking Software for an evening of dinner and discussion around these and other key questions, focusing on how best-in-class firms are fostering customer loyalty in an era of open API banking.


6:30 – 7:00 pm – Welcome Reception & Cocktails
7:00 – 7:10 pm – Introduction from Master of Ceremonies
7:10 – 7:30 pm – Keynote Speaker
7:30 – 9:30 pm – Three-course dinner complemented with table discussion points
9:30 – 10:00 pm – Wrap up and closing remarks from Sopra Banking Software

Discussion Topics

  • The bank of the future: an ‘invisible bank’ or something more?
  • To what extent should banks nurture customer loyalty? Should alternative revenue streams be sought if banks are just part of a larger ecosystem?
  • PSD2 vs GDPR: are they on a collision course?

Keynote Speaker


Bruno Cambounet, Vice President Banks & Financial Services solutions at Sopra Banking Software.

With deep experience in both consulting and operational positions, Bruno has been focusing on developing value proposition solutions in Finance messaging channel management and Digital Banking for several years. He participates in working groups and clusters in Payment Innovation and Open Banking (NACHA Payment Innovation Alliance, EBA-ABE, Payment UK, Finance Innovation etc…) and he shares regularly his views and return on experience in international conferences.

About Sopra Banking Software

With over  3 500 experts and one of the deepest, broadest portfolios of software and services, Sopra Banking Software is a trusted, long-term partner of over 800 banks in more than 70 countries. Sopra Banking Software has an unequalled ability to address the requirements for banks and financial institutions of any size and scope, allowing them to innovate and expand their services. Sopra Banking Software is a subsidiary of the Sopra Steria Group, a world leader in digital transformation, with more than 40 000 employees. In 2016, Sopra Steria achieved a pro forma turnover of € 3,7 billion.
For more information follow us on twitter @SopraBanking or visit www.soprabanking.com

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