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Finance Operating Model 4.0: How market trends and client expectations are changing the game

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Location: Searcy’s at the Gherkin


Today Industry 4.0 is revolutionising the way we live and work. And those same driving forces – digitisation and data – are changing the game in Finance & Accounting business process outsourcing.

In the earlier scenario labour arbitrage with global delivery networks, language support and continuous improvements used to be the differentiator for companies. Today as finance executives look to become more strategic partners they need to respond to demographic shifts, changing client expectations and the rapid development of digital technologies. The new levers for driving value for finance leaders now are digital finance, automated process, actionable insights with ease of access, increased agility, enhanced customer and stakeholder experience.

Finance Operating Model 4.0 = cost benefits + quality + efficiency + actionable insights + mapped to business outcomes.

What does this mean for you? Achieving this vision means tapping into Robotic Process Automation (RPA), Artificial Intelligence, Finance analytics and SaaS platforms. Developing and leveraging talent that can drive insights and manage the change. This scenario also involves an ecosystem of partners and enhanced internal coordination.
We are delighted to invite you to join Meet the Boss, WNS Global Services and a select group of fellow finance leaders as they discuss the market changes and converse on the key levers for putting customer experience at the heart of next-generation operating model.


6:00 – 6:30 pm – Welcome Reception & Cocktails
6:30 – 6:45 pm – Introduction from Master of Ceremonies
6:45 – 7:15 pm – Keynote Speakers
7:15 – 9:15 pm – Three-course dinner complemented with table discussion points
9:15 – 10:00 pm – Wrap up and closing remarks from WNS

Discussion Topics

  • How to create, manage and deliver excellent client and stakeholder experiences?
  • How can RPA, cognitive computing platforms and machine learning solve business challenges?
  • How digital finance, end-to-end analytics and data success are shaping different industries?

Keynote Speakers


Krishnan Raghunathan, Head, Finance & Accounting Services, WNS

Krishnan Raghunathan is the Head of Finance & Accounting (F&A) practice and operations at WNS. He also leads the international delivery locations in China, Sri Lanka, Romania, Poland and Costa Rica. He has decades of experience across F&A, BPM, Sales Solutions and Capability functions. Prior to WNS, Krishnan held several key roles at Genpact. He is a Chartered Accountant (CA) from the Institute of Chartered Accountants of India.

About WNS

WNS is a leading global Business Process Management (BPM) company. WNS offers business value to 350+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Travel & Leisure, Insurance, Banking & Financial Services, Manufacturing, Retail & Consumer Packaged Goods, Telecommunications, Media & Entertainment, Shipping & Logistics, Healthcare and Utilities.

WNS’ Finance & Accounting (F&A) function is equipped to meet the new challenges of the CFO’s expanded role. We partner with the CFO’s office to digitise the finance function, streamline and simplify processes, and establishing benchmarks for better governance and compliance with regulations. More than 9,500 finance associates deliver end-to-end support to CFO offices for 95+ global clients. WNS suite of F&A services cover the entire value chain, including Source-to-Pay, Order-to-Cash, Record-to-Report, corporate functions and risk management.

WNS has delivery centres world-wide, including China, Costa Rica, India, Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, UK & US.

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