AI the next big disruption to customer experience, is your customer contact strategy ready?

31st May 2017
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Venue Spring

Synopsis

In the age of digital disruption, great customer experience has become do or die. With a growing number of long established businesses disappearing into the ether, disruption has many senior executives concerned. At this Meet the Boss dinner, we’ll be looking at how AI is becoming the disruptor when it comes to creating a targeted, personalised experience for customers and, most importantly, how AI and technology platforms can improve and maintain customer loyalty over the long term.

AI is becoming so big that according to Gartner, 85% of total customer interactions will not be managed by humans as of the year 2020. AI is becoming an integral part of our lives. With the use of this type of technology, creating good customer experiences for your consumers will be so much easier, but how? Are you ready for an AI  driven CX strategy? If you’re curious to learn about the future of AI and how your business can use it to deliver excellent customer service, join Zendesk, Jason Maynard, GM, Data Products at this event to discuss the next generation of customer experience.

Programme

6:00 – 6:30 pm – Welcome Reception & Cocktails
6:30 – 7:05 pm – Introduction from Master of Ceremonies & Guest Speaker
7:05 – 8:15 pm – Three-course dinner complemented with table discussion points
8:15 – 9:30 pm – Wrap up, closing remarks from Zendesk & Networking

Discussion Topics

  • What impact will AI have on your CX strategy? Where do you see it making a meaningful difference?
  • Do you face any challenges in terms of integrating AI into existing workflows and systems?
  • Will the advent of AI truly lead to improvements in customer experience? Or just greater efficiencies

Keynote Speaker

jason-maynard-zendesk

Jason Maynard, GM at Data Products

About Zendesk

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation and scale with their growth.

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Location

London

London

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