Addressing Customer Demand for Instant Access to Funds to Drive Revenue, Retention and Loyalty

15th May 2018
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Venue: Milos

Synopsis

Customer-first experiences have arrived  with mobile-only insurance companies, online lending and sharing economy businesses that are all about digital transformation.  These innovators are going a long way toward meeting the expectations of today’s customers, and maximizing the crucial moments of truth that spring from payment needs.

Yet, customers aren’t fully satisfied – they appreciate instant application and processing – but they also want immediate access to their payouts – including loan funds, claims, and payroll – especially millennials. The wait for traditional paper checks as well as delays in ACH can mean missed opportunities for your customers and a drag on your bottom line and reputation.

Brand leaders are recognizing the opportunity of real-time payment – to boost revenue, improve operational efficiency, and increase customer loyalty.

Today, instant push-to-card payment is being used to fund personal and business loans, claim funding, payroll, debt consolidation and more. Your customers can be paid using the same cards or credentials they use to spend money when existing payment rails work in reverse to push money to your customers in minutes – to debit, credit and prepaid cards as well as online wallets.   No more long waits, friction or frustration.

Program

6:00 – 6:30 pm – Welcome Reception & Cocktails
6:30 – 6:40 pm – Introduction from Master of Ceremonies
6:40 – 7:00 pm – Keynote Speaker
7:00 – 9:00 pm – Three-course dinner complemented with table discussion points
9:00 – 9:30 pm – Wrap up and closing remarks

Discussion Topics

  • What are the business drivers for real-time payments? Are they customer-driven? Operational? Do you see expectations/requirements changing in this space?
  • Where do the challenges lie in terms of the adoption of real-time payments within your organisation? Are there any security or compliance concerns regarding instant payments that need to be addressed? How can these be overcome?
  • What are the potential use cases for instant payments within your business? Does the advent of real-time payments open up any opportunities in terms of new services?

Keynote

Ingo Money Presentation featuring research from Forrester Consulting:  Real-time Digital Disbursements Satisfy Customers and Lift Revenue

Keynote Synopsis
Modern consumers demand that money move at web speed. Unfortunately, companies seeking to attract new and retain customers are hurt by the pervasiveness of slow, risky and expensive paper checks.  A new commissioned study conducted by Forrester Consulting examined the experiences of several organizations interviewed for the study, and how they use real-time digital disbursements to attract new and satisfy existing customers resulting in an overall better customer experience and more revenues.  This presentation featuring Forrester and Ingo Money will share how innovative companies, online lenders, and sharing-economy businesses modernized their payment experience delighting customers and impacting the bottom line.  Join us to hear more about how to “pay people the same way they pay you.”

Keynote Speakers

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Craig English, VP, Business Solutions – Ingo Money

For nearly 20 years Craig English has worked with financial service providers to help them solve business problems through best of breed technology solutions.  Having worked with most lines of business within banks he leverages his knowledge of how banks are structured and operate to match them up with proven, relevant technology based solutions designed to grow revenues, better serve customers and reduce operating expenses.  Today Craig is working with financial institutions to help them meet increased customer expectations, develop a new revenue stream and compete with fintechs.

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Sean Owens, Principal Consultant, Total Economic Impact Practice

Sean has spent the last fifteen years helping technology vendors measure and communicate the business impact of its solution to their customers.  IT strategy and planning executives, sales representatives, and product marketing professionals can use these materials to help understand the solution more completely, and better estimate the costs and business impact for their organization.  Sean has been with the Forrester TEI team for four years. Before joining Forrester, Sean spent more than a decade as a partner, consultant and business development lead for business value consulting practices at several firms. Sean has a bachelor’s degree in English from Seattle Pacific University, and an MBA from the University of Washington.

About Ingo Money

Ingo Money is the instant money company. Founded in 2001 with a mission to digitize the paper check, our push payments technology enables businesses and banks to disburse instant, safe-to-spend electronic funds from any source to consumers anywhere through debit, prepaid, credit, private label credit and mobile wallet accounts. This transformation of traditional payments helps businesses reduce cost and delays while dramatically improving the consumer experience.

The Ingo Instant Payments gateway enables companies and banks to deliver instant, safe-to-spend funds directly into customer accounts. This “push payments in a box” solution offers industry leading benefits, including network ubiquity to reach more than four billion consumer accounts as well as all required compliance and security checks, through one simple API integration. Ingo Money has funded over $14 billion in transactions since launch, and completed the first push payment transaction in the U.S.

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Location

New York City

New York City

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